Frequently Asked Questions

Everything you need to know about your TOTEME experience.

What is your shipping policy?

We offer worldwide shipping via premium couriers. Orders are typically processed within 1-2 business days, and delivery times vary by region, ranging from 2 to 7 business days.

How can I return an item?

You can return your items within 14 days of receipt. All items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a return shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for select regions.

How do I ensure I choose the correct size?

Each product page includes a detailed size guide and specific fit information. If you are between sizes, we generally recommend choosing the smaller size for a more tailored look or the larger size for the signature TOTEME oversized aesthetic.

Are your products sustainably made?

TOTEME is committed to responsible craftsmanship. We source high-quality materials such as organic cotton, recycled polyester, and certified wool to ensure longevity and a reduced environmental footprint.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.